Exchange Policy

Last Updated: October 2026

At The Skin Edit (Pvt) Ltd, we want to ensure you receive the right skincare products for your routine. Please review our exchange guidelines below.

1. Eligibility for Exchanges

• Items can be exchanged within 3 to 5 days of receiving your order.

• The product must be unused, unopened, and in its original, factory-sealed packaging with all security seals and labels intact.

• You must present your original purchase receipt or order confirmation.

2. Non-Exchangeable Items

Due to hygiene and safety regulations regarding cosmetic and skincare products, we cannot accept exchanges for:

• Opened, tested, or unsealed items.

• Products purchased during clearance or special promotional sales.

3. Damaged, Defective, or Incorrect Items

• If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.

• Share clear photos or a short video of the item along with your order details via WhatsApp, and we will arrange an immediate exchange.

4. How to Initiate an Exchange

To start an exchange, please reach out to our team through our official support channels:

• Hotline / WhatsApp: 075 050 3737

• Company Address: No 9/1 Eksath Mawatha, Mahara, Kadawatha